Stair Consultancy

Helping you to take steps to a safer and healthier environment!

Conflict Management

Course duration: 1 or 2 day courses

Venue: The course can be delivered at the customer's venue subject to the availability of a suitable area.

Requalification requirements: It is recommended that training is refreshed every three years.

two women in conflict

Aim of Qualification

The aim of the qualification is to enable learners to attain the knowledge and competencies needed to deal with a range of aggressive situations

Entry requirements

All learners must have a duty of care for another person.


The STAIR (Specialist Training in Appropriate Intervention Responses) was developed within Sedgemoor College over 32 years ago. The system has been approved by Sedgemoor College and proven to work to keep young persons and staff safe in a caring environment for many years.

STAIR provides clear guidelines around anger and aggressive behavioural management, with emphasis being placed on de-escalating and defusing techniques. Our approach to violence and aggression is through identifying and reducing risk factors, also dealing with personal anxieties, documentation responsibilities and legal aspects of intervention.

The training sessions give staff the confidence to deal with conflict, firstly to avoid escalating it and secondly how to resolve it. To limit damage, both physical and psychological during and after any such event and to provide constructive help.

Our philosophy is to commit to: calming skills, setting boundaries, interpersonal and team skills, staff support and skills for effecting behaviour change are taught through a range of learning styles.

Course content Day 1

  • The rights of the individual person
  • The right time to use restraint
  • Use no more force than is necessary
  • Guidance on the use of force in schools
  • What is reasonable force?
  • Excessive and inappropriate restraint
  • Aroused aggression
  • Human responses to arousal
  • Anger assessments
  • Good listener
  • Triggers
  • Anger observation video
  • Signals of impeding violence
  • PI review

Course content Day 2

  • Case scenarios / roll plays
  • In the face of rising emotional arousal which skill are likely to loose their effectiveness?
  • Reflective listening
  • Move to the positive
  • Assertiveness
  • Key elements to managing aggressive behaviour
  • Avoidance
  • Problem solving strategies
  • Avoiding road blocks
  • Non Physical interventions
  • Instrumental aggression
  • Attitudes and Beliefs / lock-in
  • Warm Technique

Assessment Methods

The method of assessment, to ensure that learners have gained the required knowledge, skills and understanding relating to Conflict Management:

Formative assessments- a range of informal assessment procedures throughout the course.

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